In addition to being stranded in an airport terminal for the better part of three days, American Airlines managed to lose my luggage.
Like, really lose my luggage.
I’ve had this happen before, and I get it. The Dallas airport was essentially shut down, and hundreds if not thousands of people were displaced throughout various terminals. I realized my suitcase would most likely arrive a day or so behind me, and was perfectly content waiting 48 hours to have it delivered to my doorstep. Truth be told, I was relieved American would even bring me my bag, considering I live approximately 150 miles away.
As soon as we touched down in Minneapolis, Kayla and I made our way over to baggage claim to file a delayed luggage report. The man who assisted us was beyond frazzled, and didn’t seem to actually know what he was doing, but seemed nice enough. We departed fifteen minutes later, our delayed baggage receipts in hand.
After safely arriving home, I reexamined the receipt I’d been given. I noticed it didn’t have a tracking number for locating my baggage online, and seemed to be missing quite a bit of other significant information. It also described my black and cream DVF upright as being bright red, and hard shell. I decided to call customer service to clear things up.
Thirty minutes later, I was informed the claim I had allegedly filed at the airport never actually went through. The woman on the phone helped me set up a new claim, and assured me my bags would be on their way as soon as she was able to fly them out of Dallas. I hung up the phone, smiling smugly. “Good thing I followed up“, I thought to myself.
After two days, I still hadn’t heard an update on my luggage, nor was I able to track it online. I knew several flights had made it out of Dallas, and found it strange that no one had contacted me to set up a delivery. I decided to call customer service once more to pester them about the status of my bag.
Again, I was informed there was no record of me filing a claim at the airport or over the phone. Hmmm.
I tried to be as proactive (read: annoying) as possible, logging four hours on the phone with American Airlines not to mention five new claims over the next two days. Five claims. Needless to say, I was shocked when I received the following call from the Minneapolis airport.
AA Employee: Hello, Is Katrina Taylor available?
Me: This is Katrina.
AA Employee: Oh, good! I’ve got two bags here in Minneapolis that have been sitting around unclaimed for a couple of days. A black and white one, and a big red one.
Me: Oh, great! Yes, the black and white one is mine, and the red one belongs to my friend.
AA Employee: Wonderful. It’s a good thing you had a luggage tag with your phone number on it. That’s how I knew to call you here. Otherwise, these bags would have been gone for good.
Me: What? Really? I filed several claims for them. My friend Kayla did, too.
The woman punched in our tag numbers as well as the confirmation codes we’d been given over the phone. Imagine my surprise when none of the claims we had filed showed up. It didn’t matter. The woman confirmed our addresses and assured me the bags would be sent out with FedEx, arriving in Smalltown early the next day. After breathing a sight of relief, I thanked her and collected her name and contact info just in case I needed to reach her again.
Fast forward 24 hours. Kayla has received her luggage, but mine is still nowhere to be found. I decide to call the woman back, just to make sure it was still on its way.
AA Employee: Tell me your name again?
Me: Katrina Taylor. I spoke to you yesterday. You called me at this number after you found it written on my luggage tag. You had my suitcase and a bag for my friend Kayla. Her’s arrived already, and I just wanted to make sure mine was still scheduled for delivery?
AA Employee: I’m sorry ma’am…your bag was never here. I sent Kayla’s bag out yesterday, and one to a woman named Barbara, but I’ve never seen your bag. It must still be delayed.
Me: But…but…that’s…impossible! You called my cellphone, which was written on my bag tag. There’s no way you could have done that without my bag being there.
AA Employee: No, I got your phone number from your record…your bag was never here.
Me: Yesterday, when you called, you said I had no record! You literally read my luggage tag to me and perfectly described the appearance of my bag over the phone while it sat right in front of you. I know it was there.
AA Employee: Ma’am…I sincerely apologize, but your bag hasn’t arrived in Minneapolis yet. I just plugged your number into our system, and it can’t find the bag anywhere. It appears to still be lost. Let me make a few phone calls and I’ll give you a call back in a bit, okay?
I was confused. Baffled. Mystified, even. And I was angry. Particularly as the woman, who seemed to have been so helpful just one day before, never even called me back.
Bust most of all? Most of all I was sick to my stomach about the contents of my suitcase being lost forever. In a panic, I began creating a mental checklist of all the things I had packed that would be expensive, if not impossible to replace.
- The kangaroo hide I had bought for Penny and Jolie. (Don’t judge.)
- A jar of really expensive placenta cream I got talked into purchasing at a gift shop in Sydney’s China Town.
- Pretty much every single pair of underwear I own. (What? One can never have enough extra pairs when traveling.)
- All of my favorite shoes, including but not limited to: My Tory Burch sandals, a new pair of Chuck Taylors and two pairs of TOMS Cordones sneakers, one of which had only been worn once!
- The $300 worth of clothes I picked up in Australia. (Fine….$600.) (I really hope Scott isn’t reading the blog today.)
- Gifts purchased for Scott, friends, and my nieces and nephew.
- My beloved DIMRS. (These are easily what I missed the most.)
- A month’s supply of Tim Tams.
- The only three bikinis that kind of don’t give me love handles. (All the more reason to dig into the month’s supply of Tim Tams.)
- The best workout pants in the entire world. (Both pairs! The horror!)
- A bag of spicy kangaroo jerky.
- And last but not least, an 8×10 photo of yours truly, holding a koala!!!!
Fortunately, I did have the sense to pack three sleeves of Tim Tams in my carry-on. This was the point where I opened the dark chocolate package and started shoveling them down my pie-hole while crying “I just want my DIMRS baaaaaaacccckkkkk!!!!!”
Cut me some slack. My giant koala portrait was missing and my headlights were going to be on full blast during CrossFit that evening. I deserved those Tim Tams!
To be continued…